Privacy policy
Last updated: April 2026
1. Who we are
held is a trading name of Gavin Demurger-Jones, a sole trader and Counsellor and Centre Director operating a counselling centre at 7 Hazelgrove Road, Haywards Heath, West Sussex RH16 3PH.
For the purposes of data protection law, Gavin Demurger-Jones is the data controller. We are registered with the Information Commissioner's Office (ICO).
ICO Registration Number: ZB509312 (covers held as an additional trading name, registered April 2026)
Email: hello@heldtherapy.space
2. What information we collect
When you contact us
Your name, email address, phone number, and any information you choose to share about yourself or the support you are looking for.
When you use our services
Your contact details, brief notes relating to your referral and matching process, and records of any correspondence between us.
When a therapist joins held
Your name and contact details, professional qualifications and registration details, availability and fee information, a headshot photograph for use on your public profile, and any other information you choose to share.
When you visit our website
Our website is hosted on Squarespace. Squarespace may collect certain technical data automatically including your IP address, browser type, pages visited, and time spent on the site. This data is processed by Squarespace in accordance with their own privacy policy.
3. How we use your information
• To respond to your enquiry and assess how we can best help you
• To match you with an appropriate therapist
• To communicate with you about your referral or membership
• To maintain records of our activity as required by law or professional guidance
• To manage our relationship with therapists who are members of held
• To improve our website and services
We do not use your information for automated decision-making or profiling.
4. Our lawful basis for processing
• Legitimate interests: for responding to enquiries and managing our referral process
• Contract: where processing is necessary to fulfil an agreement with you
• Legal obligation: where we are required to retain records by law or professional regulation
• Consent: where you have given us clear consent to process your data for a specific purpose
Where we process special category data such as information about your mental health, we rely on your explicit consent and on the substantial public interest condition under Schedule 1 of the Data Protection Act 2018.
5. Who we share your information with
• With therapists at held, for the purposes of matching you with the right practitioner
• With third-party service providers including Squarespace and Google Workspace, who are contractually required to handle your data securely
• With the ICO or other regulatory bodies, if required by law
• With professional bodies or supervisors, where required by professional ethical standards
All therapists operating under the held umbrella are self-employed and individually responsible for the data they hold in relation to their clients.
6. How long we keep your information
• Enquiry and referral correspondence: two years from the date of last contact
• Therapist membership records: duration of membership and two years afterwards
• Financial records: six years in accordance with HMRC requirements
7. Your rights
• The right to be informed about how your data is used
• The right of access: you can request a copy of the personal data we hold about you
• The right to rectification: you can ask us to correct inaccurate data
• The right to erasure: you can ask us to delete your data in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@heldtherapy.space. We will respond within one calendar month.
If you are unhappy with how we have handled your data, you have the right to complain to the ICO at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses strictly necessary cookies required for the site to function, analytics cookies via Squarespace to understand how visitors interact with the site, and preference cookies to remember your cookie choices. When you first visit, you will be shown a cookie banner and given the option to accept or decline non-essential cookies.
9. Data security
We use secure email via Google Workspace with two-factor authentication enabled. Our website is hosted on Squarespace, which uses SSL encryption. Access to personal data is limited to Gavin Demurger-Jones and, where necessary, therapists at held on a need-to-know basis.
10. Links to other websites
Our website may contain links to external websites including the professional body profiles of our therapists. We are not responsible for the privacy practices of those websites.
11. Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on our website. This policy was last updated in April 2026.
12. Contact us
7 Hazelgrove Road, Haywards Heath,
West Sussex RH16 3PH